Frequently Asking Questions

What destinations do you offer?

Antigua, Barbados & Panama.

What resorts are available in your program?

Antigua – Hammock Cove Antigua, St. James’s Club Antigua, The Verandah Antigua, Pineapple Beach Club, Galley Bay Resort & Spa; Barbados – The Club, Barbados; Panama – Los Establos Boutique Resort.

Does the hotel charge a Resort Fee?

Yes, a Resort Fee of US$24 per room, per night applies to all bookings. The resort fee is payable locally at the resort and includes Wi-Fi.

What is the value of the Certificate?

Certificates provide the “room only” portion of the stay at a value representing an approximate 40% discount off general public pricing.

Is there a Family Friendly option and a child supplement rate?

Yes. At St. James’s Club Antigua there is no charge for infants, children 2-11 years sharing the room as 3^rd and 4^th persons are charged $75 per child, per night inclusive of tax/service.

Note: At Los Establos, Panama children 8 years and older are permitted, however all children are charged at adult rate.

Do your resorts offer room service and is this included in the All-Inclusive plan?

Room service is available at some resorts; however, it is not included in the All-Inclusive plan unless otherwise advised.

How long is my Certificate valid?

Your Certificate expiration date is a “Book By” date not a “Travel By” date. To activate your Certificate you must book your first room by your expiration date,

What if I am not able to use all my Certificate nights?

Any unused certificate nights may be gifted to family & friends.

If you have any questions or need assistance, feel free to reach out directly at: certificates@eliteislandresorts.com, or call us at (866) 611-5081.

What does my All-Inclusive vacation package include once I have paid the Certificate Supplement Fee + 17% tax/service?

Accommodations; All meals (breakfast, lunch, dinner & snacks); All beverages by the glass, including alcoholic beverages; All non-motorized water sports; Activities; Entertainment; Resort amenities; Government Tax, Service Charge; and Gratuities.

How does the Certificate program work?

Elite Island Resorts partners with nonprofit organizations providing Certificates for resort accommodation stays. We respond to requests or posts seeking donations from charities, schools and nonprofit organizations to assist in all types of fundraising efforts. Elite Certificates are for redemption of resort accommodation stays. There are no fees for participation nor any consignment required from the nonprofit for use of our Certificates. The nonprofit retains 100% of all proceeds from donations received. The donors receive resort “room only” accommodation Certificates.

Certificate holders are responsible for required All-Inclusive nightly supplement fees ranging from $150 – $323 per person, double occupancy plus 17% tax/service.

All-Inclusive nightly supplement Certificate fees provide: All dining (breakfast, lunch, dinner & snacks); All beverages by the glass, including alcoholic beverages; All non-motorized water sports; Activities; Entertainment; Resort amenities; Tax, Service Charge; and Gratuities.

How do I redeem my Certificate?

Your unique Certificate number is required to redeem your stay. At the time of booking a deposit of $600 per room is required to reserve your selected resort/dates. The remaining balance is due 30 days prior to arrival unless otherwise advised.

What does each Certificate provide and how many nights can I redeem?

Each Certificate provides your choice of resort “room only” stays at your choice of  seven (7) distinct 4-star & 5-star resorts. Pure vacations stays without any timeshare presentations to endure. Each certificate includes a minimum of three (3) complimentary rooms, a total of 30 nights of accommodations. (Mandatory all-inclusive nightly supplement applies)

How far in advance can Certificate stays be reserved and how many guests are allowed?

Reservations may be confirmed up to 18 months in advance and Certificate rates are based on double occupancy (two persons sharing) each room.  Certificate guests may select different resorts in the program over multiple stays. The all-inclusive nightly fee applies to the resort and travel dates selected. 

Do I need travel insurance?

We highly suggest all guests have travel insurance. We recommend seeking insurance through “I Travel Insured” click here.

Do you need a passport to travel to all the destinations offered?

Yes, a passport is required for everyone traveling (including children) with a validity date of at least six months past the date of your departure from the selected destination.

How far are you from the airport? What are the airport transfer costs?

Speak to one of our Travel Experts for full transfer details pertaining to your specific resort. Most resorts are about 30 minutes away from the airport at an approximate cost of $60 each way for 1-4 persons

Exception *Los Establos Boutique Resort, Panama – Guests fly to Panama City, then take a flight to David. From there, a 45-minute transfer to the resort- cost @ $50 roundtrip per person.

What are the airport’s official names and corresponding codes?

Antigua- V.C. Bird International Airport (ANU)
Barbados- Grantly Adams International Airport (BGI)
Panama- Tocumen International Airport (PTY) & Enrique Malek Internation Airport- David (DAV)

What airlines offer non-stop service to Elite destinations?

American Airlines, Delta Airlines, JetBlue Airlines, United Airlines, British Airways, Virgin Atlantic, Air Canada, Sunwing Airlines, WestJet Airlines

Where are the lowest airfares found?

Typically, through the airlines directly or through online volume air sellers like Expedia or Priceline.

What is the standard tipping policy?

The All-Inclusive package includes gratuities; however, guests often tip additionally at their own discretion. Outside of the resort, taxi drivers, restaurant staff, charter boat staff, etc. typically receive 10-15%. Baggage handlers typically receive $2 per bag.

What type of internet access is available at your resorts?

All of our resorts offer Wi-Fi for guests using personal smartphones, tablets or laptops.

What type of electricity is available at the resort?

Most of the resorts use both 110v, the same as in the U.S., or 220v. the same as in the UK & Europe. The outlet style is American. Guests often bring their own adapters for convenience.

Is there an ATM at the resort?

There are no ATMs at the resort, but they are available at airports, banks and other establishments nearby.

I have a restricted diet due to allergies. Will I be limited to the meals on the menus?

We frequently receive questions regarding special dietary needs, restrictions or preferences. In an All-Inclusive setting, we are not able to accommodate individually tailored meals for specific guests. We do offer a wide variety of meal choices, which includes salads, fresh fruits and vegetables, and vegetarian options. However, we are not able to cater to specific individual needs such as vegan, gluten free, allergen free, religious observance or similar custom-made dishes.