Faq

Congratulations to our most valued customers! We wish to express our sincere gratitude for your individual generosity and contribution to your favorite charity endeavor. We look forward to reserving your travel arrangements and ensuring a most memorable stay with Elite Island Resorts.

What destinations do you offer?

Antigua, Barbados, St. Lucia, The Grenadines & Panama.

What resorts/hotels are available in your program

Antigua – Galley Bay Resort & Spa, St. James’s Club & Villas, The Verandah Resort & Spa, Pineapple Beach Club; Barbados – The Club, Barbados Resort & Spa; St. Lucia – St. James’s Club Morgan Bay; The Grenadines – Palm Island Resort & Spa; Panama – Los Establos Boutique Inn

What does my All-Inclusive vacation package include once I have paid the Certificate Supplement Fee?

Accommodations; All Meals (Breakfast, Lunch, Dinner & Snacks daily); All Beverages by the glass including alcoholic beverages; All non-motorized water sports; Activities; Entertainment; Resort Amenities; Government Tax, Service Charge; and Gratuities.

Do you need a passport to travel to all the destinations offered?

Yes, a passport is required for everyone traveling (including children) with a validity date of at least six months past the date of your departure from the selected destination.

Can your office assist with airfares and flight reservations?

Yes, we will gladly assist in finding the best airfares available for your travel dates.

How far are you from the airport? What are the airport transfer costs?

Speak to one of our Caribbean Travel Specialists for full transfer details pertaining to your specific resort. Most resorts are about 30 minutes away from the airport at an approximate cost of $30 each way for 1-4 persons.

Exceptions

*St. Lucia – our resort is 1 ½ hours away from a airport and a private RT non-stop transfer for 2 persons can be provided at a cost of $170.

*Palm Island – guests fly to St. Lucia and connect to Union Island and then take a 10 minute boat ride to arrive at this private island.

*Panama – guests fly to Panama City, then take a flight or bus to David and a 45 minute transfer to the hotel.

What type of internet access is available at your resorts?

Most of our resorts offer complimentary Wi-Fi for guests using personal smartphones, tablets, or laptops in our lobby or pool areas. Some accommodations include Wi-Fi as an in-room amenity, others are available at a charge. (Example: $10 per day or $50 per week)

It is best to check with the resort at the time of booking.

I have a restricted diet due to allergies. Will I be limited to the meals on the menus?

We frequently receive questions regarding special dietary needs, restrictions or preferences. In an All-Inclusive setting, we are not able to accommodate individually tailored meals for specific guests. We do offer a wide variety of meal choices, which includes salads, fresh fruits and vegetables, and vegetarian options. However, we are not able to cater to specific individual needs such as vegan, gluten free, allergen free, religious observance, or similar custom made dishes.

Do your resorts offer room service and is this included in the All-Inclusive plan?

Room service is available at some resorts, however, it is not included in the All-Inclusive plan.

What type of electricity is available at the resort?

Most of the resorts use both 110v, the same as in the U.S., or 220v. the same as in the UK & Europe. The outlet style is American. Guests often bring their own adaptors for convenience.

Is there an ATM at the resort?

There are not ATM’s at the resort, but they are available at airports, banks and other establishments nearby.

Do I need travel insurance?

We highly suggest all guests have travel insurance. We recommend seeking insurance through “I Travel Insured” https://www.itravelinsured.com/travel-insurance-quote

What is the standard tipping policy?

The All-Inclusive package includes gratuities, however guests often tip additionally at their own discretion. Outside of the resort, taxi drivers, restaurant staff, charter boat staff, etc. typically receive 10-15%. Baggage handlers typically receive $2 per bag.

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